Latest issueRTS will end On Demand service in Monroe County by April 2Read now

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TransitThursday, November 5

RTS will end On Demand service across Monroe County, with last rides Jan. 22 and April 2

The Rochester Morning News teamFrom today’s edition · 1 min read · 5 sources

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If you ride , mark your calendar. Regional Transit Service says it will end the service across Monroe County, starting with Brockport, Irondequoit, Pittsford and Webster. New fixed routes will take over in the areas where riders used it most.

On Demand ends in two rounds, then new routes start

  1. Jan. 22Last day of On Demand in Brockport, Irondequoit, Pittsford and Webster
  2. April 2Last day of On Demand in Greece, Henrietta and Lexington Avenue areas
  3. April 5New fixed routes will start in Henrietta, Greece and Lexington Avenue/Lee Road

RTS says On Demand is under 3% of its ridership but takes 14% of its budget. The agency faces a $30 million budget deficit, and a news release says the changes won't fully close it. CEO Miguel Velázquez said the decision comes down to cost.

  • Henrietta: Route 97 Elmwood Commuter extends to the Calkins Road VA Clinic
  • Lexington Ave./Lee Road: new commuter route, mornings and evenings, seven days
  • Greece: new route from the Transit Center to Walmart on Dewey Avenue

State Sen. Jeremy Cooney, who chairs the Transportation Committee, called the end of On Demand "a direct hit to those who rely on its services each day."

On Demand takes 14% of the budget for under 3% of riders

14%
of RTS's budget goes to On Demand
Under 3%
of RTS ridership is On Demand
6.5 times
more per customer than a fixed-route bus
$30 million
structural budget deficit at RTS

Sources: Rochester Business Journal, 13WHAM-TV, WHEC.com, WXXI News, Spectrum News Rochester

Read it in the full edition

All getting around news
  1. 13WHAM-TV7 hours ago

    RTS riders face uncertainty as on-demand service ends in Monroe County, on 13WHAM-TV

    Rochester Transit Service will eliminate its on-demand service in Monroe County within the next five months, a move critics say will leave some areas with few or no public transportation options.